{
    "success": true,
    "data": {
        "id": 1708440,
        "msgid": "alvas-electric-motorcycle-service-points-claimed-to-outnumber-stores-1777456405",
        "date": "2026-04-29 16:12:00",
        "title": "Alva's Electric Motorcycle Service Points Claimed to Outnumber Stores",
        "author": "Aditya Maulana",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Business",
        "summary": "Alva, an electric motorcycle company, has adopted a unique strategy by establishing significantly more service points than sales outlets, with a ratio of 1:10, to prioritise customer aftersales needs. Currently operating around 10-11 official outlets, Alva collaborates with partners like SiTepat, Mister e-bike, BintaroEV, and Otoklix to provide over 120 service locations across nearly 50 cities in Indonesia. This customer-centric approach aims to ease maintenance concerns and encourage adoption of electric vehicles.",
        "content": "<p>BOGOR - Aftersales services often become the primary consideration\nfor consumers before switching to electric vehicles. Understanding this,\nALVA implements a strategy that is considered unique in providing\nservice points for its users. While typically the number of service\nlocations is fewer than sales dealerships, ALVA reverses this logic.\nCurrently, the ratio between the number of official outlets and service\npoints reaches 1 to 10. \u201cIf we look at the ratio, between the number of\nservice points available and our outlets, it\u2019s somewhat reversed.\nUsually, sales are increased first, service points not so much. But here\nit\u2019s the opposite,\u201d said Purbaya in Bintaro on Tuesday (28\/4\/2026).\nPurbaya explained that ALVA currently has around 10 to 11 official\noutlets. However, through strategic partnerships with various workshop\npartners, the number of service points has surged several times over.\n\u201cThe outlets are only 10-11, but if we look at the number of our service\npoints, in collaboration with partners, it\u2019s around 120,\u201d said Purbaya.\nPurbaya added that this strategy is a form of the company\u2019s commitment\nto being customer-centric. With an extensive network, ALVA motorcycle\nowners are expected no longer to feel worried or have difficulty finding\nmaintenance locations. \u201cWe provide as much as possible what customers\nneed. We feel that once they buy an ALVA motorcycle, for periodic\nmaintenance and so on, how easy is the process,\u201d he said. For\ninformation, for periodic maintenance, ALVA collaborates with the\nSiTepat workshop network, Mister e-bike, BintaroEV to Otoklix, which are\nspread across nearly 50 cities in Indonesia.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/alvas-electric-motorcycle-service-points-claimed-to-outnumber-stores-1777456405",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}