Air India<\/p>\n
R. K. Shah, in his comments in The Jakarta Post, Aug. 12,
\n1994), highlights the shallow thinking of so many. I was briefly
\nresident (2 1\/2 years) in Bhutan and therefore forced by Indian
\nHome Office rules to use Air India, Indian Airways and Air India
\npilots on Druk Air. Let me make it clear that it is normally the
\ncustomer who selects the airline, not vice versa. If the airlines
\nwere able to select their customers, I am sure Thai Airways, for
\nexample, would ban some people entirely because of their in-
\nflight behavior.<\/p>\n
Where is this mythical Indian Nationalism which should present
\nAir India and Indian Airways with 800,000 potential customers? It
\nis Indian people who are choosing to use another airline for very
\ngood reasons.<\/p>\n
Poor maintenance, both mechanical and inside the passenger
\ncompartment, poor service and dirty conditions in flight, will
\ndrive even the most nationalistic passengers to airlines which
\noffer reasonable or excellent service.<\/p>\n
The real problem I should think, for Indian travelers, is not
\nhow much Lufthansa sends home. The issue is how long any airline
\nwill bother to carry plane loads of semi-drunk, betel nut
\nspitting, untidy, rubbish creating, vomiting passengers.<\/p>\n
I think the highest level of profit would be well-earned in
\nthis particular market.<\/p>\n
J. W. CARNIE<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/air-india-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }