Indonesian telecommunications operators are facing increasingly heavy\ndual pressures. On one hand, they must support more than 347 million\ncellular connections spread across 17,000 islands for various needs,\nfrom business to daily communication. On the other hand, operators are\nrequired to continuously improve customer experience while reducing\noperational costs to remain competitive.<\/p>\n
The 2026 Technology, Media & Telecommunications Predictions\nreport from Deloitte reveals that the industry\u2019s current challenges have\nshifted from merely technical issues to crucial commercial problems.\nData shows low global consumer loyalty towards their service\nproviders.<\/p>\n
Deloitte assesses that agentic AI has the potential to become a\nturning point for the telecommunications industry. Unlike conventional\nAI, which only handles specific tasks, agentic AI is capable of\ncoordinating actions and running cross-functional workflows autonomously\nfrom upstream to downstream.<\/p>\n
Piyush Jain, Deloitte Southeast Asia\u2019s Technology, Media &\nTelecommunications Industry Leader, stressed the importance of execution\ndiscipline. \u201cThe question is no longer whether operators will adopt AI,\nbut whether they are disciplined enough to apply it to ease the network\nburden. The issue is not innovation, but execution discipline,\u201d he\nasserted.<\/p>\n
The economic potential of this technology is enormous. Deloitte\nprojects the global market value of autonomous AI agents will grow\nsignificantly in the coming years.<\/p>\n
Several operators in Indonesia have begun integrating AI into their\ncore businesses. One operator is reported to have run more than 100\nAI-based use cases to reduce network disruptions and accelerate customer\nservice responses. Another operator has even started transforming into\nan AI-native model, embedding artificial intelligence directly into\ntheir physical infrastructure.<\/p>\n
Aditya Shankar, Director of Monitor Deloitte Southeast Asia,\ncautioned that the window for transformation is very narrow. \u201cIn the\nnext 12 to 18 months, operators that successfully embed these\ncapabilities will have an advantage that is difficult for competitors to\nreplicate,\u201d he said.<\/p>\n
This AI adoption momentum coincides with the government\u2019s move\nthrough the Ministry of Communication and Digital Affairs, which is\npreparing a Presidential Regulation on the National AI Roadmap. The\nregulation, expected to be issued in 2026, will include ethical and\nsecurity guidelines for AI.<\/p>\n
The presence of this regulation provides a formal framework as well\nas urgency for operators to strengthen their AI governance. Deloitte\nconcluded that the biggest risk for operators is not the lack of access\nto technology, but rather the lack of organisational discipline to turn\nAI experiments into real operational strength.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/agentic-ai-seen-as-key-to-indonesian-telecom-operators-efficiency-by-2026-1785163839", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }