Agencies' poor service<\/p>\n
From Media Indonesia<\/p>\n
State Minister of Administrative Reforms M. Feisal Tamin
\nstated that the poor service agencies provided to the public had
\nbeen going on since the New Order era.<\/p>\n
Although the state administration has been in transition to
\none led by a more democratic and nationalist figure, it is
\nseemingly difficult to change the character of the country's
\ncivil servants, who tend to treat the people as objects. On the
\nother hand, the agencies, as service providers, apparently have
\nbecome led by government officials who often ask to be serviced.
\nIt is indeed too much.<\/p>\n
The state minister witnessed the handling of residential
\nidentity cards (KTPs) in Bandung some time ago. It caused a great
\nconcern because, of 200 people lined up requiring their KTPs to
\nbe processed, only two officers were there to serve them. So, how
\nmany hours did they have to wait for their KTPs?<\/p>\n
There are some agency personnel who have no sense of public
\nservice, something which may be related to the remuneration they
\nreceive. Yet, their salaries and other allowances have been
\nraised several times. Even their rice allowance have been
\nswitched with money allowances.<\/p>\n
Such public service can also lead to corruption, collusion and
\nnepotism. Some people, who want to get fast and easy service
\nwithout the long procedures, can be prompted to provide illegal
\npayments several times higher than the official levy.<\/p>\n
Such a situation will create the image that there are a
\nhandful of our agencies' people who crave money.<\/p>\n
VALERY E. SETIAWAN<\/p>\n
Bengkulu<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/agencies-poor-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }