After ten years of operation in Indonesia, freight forwarding
\nand logistics provider PT Danzas Saranaperkasa, a subsidiary of
\nSwitzerland-based Danzas Group, has successfully managed to
\nretain its strong customer base for its reliable and excellent
\nforwarding and logistics-related service.<\/p>\n
Danzas has seen significant progress in the Asia Pacific
\nregion, including in Indonesia, over the last two years,
\nespecially following Danzas Group's move to integrate with
\nAmerican Express International (AEI), the largest American
\nfreight forwarder. \"We have seen significant increase in terms of
\nsize and products,\" PT Danzas Saranaperkasa's Technical Adviser
\nto Director Chris Redmund said.<\/p>\n
As part of its commitments to provide best service to
\ncustomers, Danzas plans to expand networks and coverage in
\nIndonesia by establishing up to 10 offices in Java, Sumatra,
\nKalimantan and Sulawesi over the next two years. \"With the new
\noffices, customers are expected to enjoy our added-value
\nlogistics services. Cargo is no longer moved to Jakarta and thus,
\nthis will shorten time delivery,\" he said. \"Basically, our
\noffices are very close to where the customers are located,\" Chris
\nsaid.<\/p>\n
Currently, Danzas' offices are found in Jakarta, Surabaya in
\nEast Java and Semarang in Central Java. Despite the economic
\ndownturn five years ago, logistics providers remained in business
\nas usual. \"Import market in the country has been reduced by the
\neconomic crisis to 50% but export market has been on the rise due
\nthe weakening of the rupiah (against the US dollar). The
\nsituation was favorable for overseas buyers,\" he said. \"What we
\nhave found is that despite the crisis, the forwarding and
\nlogistics market still offers tremendous opportunities,\" he
\nadded.<\/p>\n
The tremendous potential for forwarding and logistics market
\nin Indonesia is behind the Danzas' move to expand network in the
\ncountry. Danzas' strong presence in Indonesia is inseparable from
\nDanzas Group's global business strategy.<\/p>\n
Founded in 1815, Danzas Group has undergone tremendous changes
\nover the last four years, especially after being acquired by
\nDeutsche Post World Net, Germany's top post office. Under the
\numbrella of the Deutsche Post World Net, Danzas Group has now
\nbecome the world's leading provider of IT-supported solutions.
\nSince its establishment, Danzas has set up 180 offices across the
\nglobe. In the realm of airfreight forwarding, Danzas has merged
\nwith AEI from the United States, making it the number one in air
\nfreight.<\/p>\n
Danzas is also well recognized as one of the leading providers
\nof ocean freight services and global project forwarding. In
\nIndonesia, Danzas has been providing customers with sea and air
\nfreight service, targeting companies engaged in international
\nexport and import activities. In parallel with Danzas Group's
\nstrategy in which quality and customer service take center stage,
\nDanzas has undergone consolidation by limiting the number of
\npartners, such as shipping lines and airlines, \"to allow closer
\nrelationship and, above all, to ensure the safe delivery of
\ngoods,\" Chris said.<\/p>\n
Danzas has a high flexibility in terms of services it offers
\nto customers, whether door to door or port to port, depending on
\nwhat customers need. With experienced experts in logistics,
\nDanzas also offers a whole range of logistics services for
\ncompanies involved in worldwide trading and forwarding business.
\nThis is in line with the growing trend of companies engaged in
\nworldwide trading to outsource the logistics task so that they
\ncan fully concentrate on production. As in other countries,
\nDanzas's experts offer logistics solution that best meet
\ncustomers' needs. Its Solution Business Unit optimizes the entire
\nsupply chain by ideally aligning inbound logistics.<\/p>\n
The core activities of Danzas Solutions are rounded off with a
\nfull range of quality value-adding services. Finishing, co-
\npackaging, price labeling, invoicing, order processing and
\nreverse logistics, merchandising and financial services are all
\npart of the package. \"Our job is not just to fly goods from a
\nwarehouse to there (a destination), but our job is basically take
\ngoods from the door of our customers or suppliers and make sure
\nthat they can reach end consumers through the whole supply
\nchain,\" he said.<\/p>\n
Efforts are also underway to optimize the cooperation with
\nDanzas' sister company, well-known worldwide express DHL to
\nensure the punctual and safe delivery of customers' goods, Chris
\nsaid. To secure the availability of space for customers taking
\nadvantage of Danzas' service, Danzas' work is based on a long-
\nterm management. \"We always plan ahead, not on day by day basis.
\nSo once a customer needs a space, the space is available,\" he
\nsaid. Like other customers worldwide, Indonesians are benefited
\nfrom Danzas' leading edge on IT system.<\/p>\n
Keeping up to date with the latest and best that technology
\nhas to offer is one of Danzas's major success factors. Global
\nsystems that manage the transportation functions and provide
\nvisibility of shipments throughout the supply chain as well as
\nthe capability to connect to its customers are vital aspects of
\nDanzas' IT strategy. The global monitoring system, for instance,
\nallows customers to follow the shipment, to know where the goods
\nare located and to immediately detect if there are exceptions
\nhappening.<\/p>\n
\"Our customers in the fast-moving consumers goods, garments,
\nfurniture, electronics and telecommunication sectors, among
\nothers, rely on us to operate according to the highest IT
\nstandards,\" he said. \"There is a huge IT back up. This naturally
\nincludes article traceability and data processing in order to
\nguarantee full transparency and control throughout the supply
\nchain. In principle, systems are constantly adjusted to
\ncustomers' needs,\" Chris said convincingly.<\/p>\n
Danzas' top priority is to fulfill customer satisfaction.
\nTherefore, high heed is paid to human resources. Armed with
\nhighly trained and skilled staff, the company has been ISO 19001
\ncertified. \"This means that we have international standard
\nprocedures. So, any complaint filed by a customer is dealt with
\naccording to standard procedure,\" he said, adding that the
\ncompany is now gearing up for ISO 2001 standard.<\/p>\n
\"We are in the process of changing business to cater to
\ncustomers' needs,\" Chris concluded. Clearly, using Danzas's
\nforwarding and logistics services means that there are many
\nadvantages you can gain. They include the large network,
\nstate-of-the-art IT back up, guaranteed space availability and in
\ntime and safe delivery.<\/p>",
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"sponsor": "Okusi Associates",
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