Adventures with 'kartu halo'<\/p>\n
On July 20, I called Telkomsel Pusat at 8282811, asking for
\ntheir nearest branch in the West Jakarta area. They gave me the
\naddress and phone number of their branch on the third floor of
\nMal Taman Anggrek.<\/p>\n
I went to Telkomsel Mal Taman Anggrek as recommended, and was
\nentertained by Yuli, the customer service officer, at about 10
\na.m. From the very beginning, she appeared very impatient and
\ncynical when I asked questions about my SIM Card (Kartu Halo
\nTelkomsel). What happened was, on the evening of July 19, my
\nkartu halo broke down and the monitor of my cellular phone read
\n\"SIM ERROR\".<\/p>\n
Telkomsel Pusat informed me that I had to replace the kartu
\nhalo, as \"SIM ERROR\" meant it was ruined. She checked and
\nconfirmed that it was spoiled and had to be replaced. I agreed
\nand paid the fee at the cashier. She told me that before giving
\nme a new PIN, I had to wait until the new card was activated,
\nhowever, she did not explain to me how to get a new PIN. She also
\ndid not tell me that when the new card is installed, the previous
\nmemory, including phone numbers and names, is erased and has to
\nbe reentered.<\/p>\n
When the new card was activated, I tried to change the PIN.
\nSince I did not know the steps, for the second time \"SIM ERROR\"
\nappeared, which meant I had to replace it and pay again. If Yuli
\nhad previously informed me of the steps to use the new PIN, the
\nnew card would not have malfunctioned. I was very disappointed. I
\ntherefore called Yuli, who put the blame on me in an unfriendly
\nmanner.<\/p>\n
I went to Telkomsel in Mal Taman Anggrek again, and this time
\nI asked for another customer service officer. I was aided by
\nanother lady, wearing a red jacket, who was very helpful as she
\ntaught me how to change my new PIN (using special codes) and
\nother useful information. However, I admitted it was partially my
\nfault, and I was sorry about it.<\/p>\n
I have been Telkomsel's client for more than three years and I
\nhave always recommended my business partners, friends and
\nrelatives to use kartu halo as it has proven to be strong in
\ncommunication and receives both domestic and international calls.<\/p>\n
When I was on a business trip in Malaysia and Canada, I was
\nvery satisfied with kartu halo, as I could correspond and receive
\nmessages loud and clear and there is no problem with roaming.<\/p>\n
SANTOSO N.<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/adventures-with-kartu-halo-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }