AI technology has become one of the key pillars supporting Adira\nFinance\u2019s digital transformation strategy. By adopting AI Rudder\u2019s voice\nAI technology for customer interactions, Adira Finance has introduced a\nmore effective and consistent way to engage customers across Indonesia.\nThe solution automates loan payment reminder calls through an AI Voice\nAgent capable of interacting directly with customers. Through natural,\ntwo-way conversations, customers are encouraged to fulfill their\nfinancial obligations more consistently while helping the company reduce\nthe risk of late payments.<\/p>\n
AI Voice Agent technology enables businesses to communicate directly\nwith customers through natural, human-like conversations in their\npreferred language. Powered by natural language processing (NLP), speech\nrecognition, and machine learning, the solution can understand,\ninterpret, and respond to customer inquiries in a highly natural and\nconversational manner.<\/p>\n
As a provider of AI Voice Agent technology, AI Rudder delivers more\nthan automation. The company continuously invests in research and\ndevelopment to create innovative AI solutions that address evolving\nindustry needs. With the capability to process millions of calls every\nday, AI Rudder helps businesses deliver customer interactions that are\nnatural, personalized, and highly efficient.<\/p>\n
Adira Finance\u2019s commitment to innovation and continuous exploration\nof emerging technologies is reflected in its collaboration with AI\nRudder to enhance customer experience. Looking ahead, Adira Finance\nplans to continue its digital transformation by adopting AI solutions\npowered by large language models (LLMs), enabling even more natural and\npersonalized conversations. This initiative further reinforces the\ncompany\u2019s commitment to delivering superior customer experiences while\nstrengthening its competitiveness in the digital era.<\/p>\n
\u201cInnovation, technology, and continuous improvement must always move\nforward. The synergy between Adira Finance, particularly our Collections\nfunction, and AI Rudder is extremely important, as AI technology will\ncontinue to play a key role in enhancing our customer experience,\u201d said\nNyoman Riyanto, SE., MM, Head of Desk Collection at Adira Finance.<\/p>\n
\u201cMoving forward, AI Rudder and Adira Finance must continue to\ninnovate together to create a more effective and efficient customer\nexperience that meets the evolving demands of digital transformation,\u201d\nhe added.<\/p>\n
AI Rudder believes that the successful implementation of AI in\nIndonesia\u2019s financial services industry is built upon long-term\nstrategic partnerships.<\/p>\n
\u201cThe key to successfully delivering AI solutions that reduce\noperational costs and enhance customer experience lies in one core\nprinciple: AI should empower people and improve human performance\u2014not\nreplace people,\u201d said Michael Ignetius Kauw, Country Manager of AI\nRudder Indonesia.<\/p>\n
This collaboration demonstrates how continuous innovation can deliver\ntwo key business outcomes: greater operational efficiency and higher\ncustomer satisfaction. Together, Adira Finance and AI Rudder reaffirm\nthat AI implementation is not merely a technology trend, but a long-term\ntransformation strategy that strengthens business competitiveness in the\ndigital era.<\/p>\n
About AI Rudder<\/p>\n
AI Rudder combines advanced AI technology with the power of voice\ncommunication to help businesses build stronger relationships with their\ncustomers. By leveraging AI-driven automation to enhance customer\nexperiences, AI Rudder has helped hundreds of organizations improve the\nscale, speed, and quality of their customer interactions. Headquartered\nin Singapore, AI Rudder also operates across China, Indonesia, Malaysia,\nThailand, Vietnam, the Philippines, Mexico, and Brazil. For more\ninformation, visit www.airudder.com.<\/p>\n
About Adira Finance<\/p>\n
PT Adira Dinamika Multi Finance Tbk (Adira Finance) was established\nin 1990, initially focusing on automotive financing before expanding\ninto motorcycle financing in 1997. In 2004, Adira Finance was listed on\nthe Jakarta Stock Exchange (now the Indonesia Stock Exchange) and later\nbecame part of PT Bank Danamon Indonesia Tbk. Today, Bank Danamon holds\na 92.07% ownership stake in the company, making Adira Finance a member\nof the MUFG Group.<\/p>\n
As one of Indonesia\u2019s leading financing companies, Adira Finance\ncontinues to innovate by offering Sharia-compliant financing for\nconsumer durable goods and automotive financing through its Sharia\nBusiness Unit. The company has also expanded its digital ecosystem\nthrough dicicilaja.com, a multi-purpose financing e-commerce platform,\nmomobil.id, a vehicle marketplace, momotor.id, and the adiraku mobile\napplication, launched in 2020 to further enhance its digital\nservices.<\/p>\n
Source: AI Rudder<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/adira-finance-and-ai-rudder-successfully-reduce-operational-costs-through-ai-implementation-1782888625", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }