{
    "success": true,
    "data": {
        "id": 1694073,
        "msgid": "about-the-kawal-haji-application-for-complaint-reporting-how-to-use-it-1776858655",
        "date": "2026-04-22 18:22:01",
        "title": "About the Kawal Haji Application for Complaint Reporting: How to Use It",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Regulation",
        "summary": "The Indonesian Ministry of Hajj and Umrah has launched the Kawal Haji application to enhance the quality of Hajj pilgrimage services by allowing pilgrims and officials to submit real-time complaints with supporting evidence. The platform features tools for reporting issues, searching existing complaints, and monitoring follow-up actions, accessible via kawal.haji.go.id after user registration. This initiative promotes integrated and efficient handling of on-site challenges during the Hajj, improving accountability in religious service delivery.",
        "content": "<p>The Republic of Indonesia\u2019s Ministry of Hajj and Umrah (Kemenhaj RI),\nthrough its Centre for Data and Information Technology (Pusdatin), has\nintroduced the Kawal Haji application to improve the quality of Hajj\npilgrimage services. This platform enables pilgrims and officials to\nsubmit complaints directly, quickly, and in an integrated manner.<\/p>\n<p>According to the official Kemenhaj RI website, the Kawal Haji\napplication can be accessed via kawal.haji.go.id. The application is\ndesigned with features that facilitate users, whether pilgrims or\nofficials, in reporting various on-site issues, monitoring the follow-up\nof reports, and providing responses to existing complaints.<\/p>\n<p>Uses of the Kawal Haji Application<\/p>\n<p>Through the Kawal Haji application, pilgrims and officials can report\nincidents on the ground in real time, complete with location and\nsupporting evidence. Here are some uses of the Kawal Haji\napplication.<\/p>\n<ul>\n<li><p>Users can create reports by selecting the complaint category,\nwriting a title and description, determining the incident location on\nthe map, and uploading up to five photos as supporting\nevidence.<\/p><\/li>\n<li><p>There is a report search feature that allows users to view\nvarious submitted complaints, either by category or other parameters.\nFor officials specifically, the search can be filtered more specifically\nby status, embarkation point, or flight group (kloter).<\/p><\/li>\n<li><p>There is a complaint history menu that allows users to monitor\nthe status of reports and view the responses provided.<\/p><\/li>\n<\/ul>\n<p>How to Use the Kawal Haji Application<\/p>\n<p>Here is how to create a complaint report related to Hajj\nimplementation in the Kawal Haji application.<\/p>\n<ul>\n<li><p>Open kawal.haji.go.id in a browser<\/p><\/li>\n<li><p>To create a complaint report, users must create an\naccount<\/p><\/li>\n<li><p>Select login as a pilgrim or official<\/p><\/li>\n<li><p>Enter the requested data<\/p><\/li>\n<li><p>Follow the procedure until successfully logged in<\/p><\/li>\n<li><p>If successfully logged in as a pilgrim or official, you can\ncreate a complaint report<\/p><\/li>\n<li><p>If entering as a guest or not logged in, you cannot create a\ncomplaint report; you can only access services.<\/p><\/li>\n<\/ul>",
        "url": "https:\/\/jawawa.id\/newsitem\/about-the-kawal-haji-application-for-complaint-reporting-how-to-use-it-1776858655",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}