From: Antara NewsBy Novia D. Rulistia, The Jakarta Post, Jakarta
To help retain the service quality of cellular providers, the government will issue guidelines to address problems arising from the recent cut in interconnection tariffs, an official says.
Director general for post and telecommunications at the ministry of communications and information Basuki Yusuf Iskandar said Thursday the slashed tariffs had increased the number of customers, leading to troubled connections.
"We want to make sure the decreased cellular tariffs will not lead to lower services, so we will issue the regulation to address that next week," Basuki said, adding that those who failed to comply would risk fines.
He said the regulation would address complaints from mobile phone operators' customers in such areas as troubled networks that create on-call disturbances, accuracy of billing and dialing delay.
"We will always monitor the complaint reports and we will fine those failing to meet the standards," Basuki said.
The government cut cellular interconnection tariffs by 20 to 40 percent early this month in response to the ruling by the Business Competition Supervisory Commission (KPPU).
It is expected that with new tariffs, the operators will compete more fairly, creating healthier competition and encouraging new subscribers through greater penetration of the middle- to low-income markets.
Since the decision came into effect April 7, nine cellular operators have reported their new tariffs to the ministry.
"We've set the deadline for all operators to report the new tariffs at the latest on April 25. Only one operator has not yet submitted its report," Basuki said.
According to the ministry as of the end of 2007, the number of subscribers surpassed 90 million, although most used pre-paid cards which can easily be discarded.